Who we are

Our website address is: http://welearnwechange.org.uk

We are the learning and activism project of reshapers Community Interest Company, a social enterprise and limited company registered in the UK, website www.reshapers.org

For more information see the About Us pages on both websites.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We keep the information from contact forms only to enable us to respond to your enquiry and register you with our website or services (such as courses) if you request it. We will keep your name, email and any other contact details you supply only to continue to communicate with you if you specifically request it, by opting in to our mailing list or by purchasing a course or other service that requires further communication. We do not keep or use contact form information for general marketing.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We do not use an analytic service at the moment.

Store and Payments

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

We accept payments through PayPal and WooCommerce. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Who we share your data with

We promise that we will not share your data with anyone else, without your permission, unless required to do so by safeguarding or other legislation. We never share your contact details or any confidential or personal information with other companies unless you have asked us to. We do have to share your identity and finacne details with Woocommerce, our payment plug-in, for as long as is necessary to process your payment. Please see their privacy policy here .

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Event and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, booking and billing and shipping information.

Moderators and Tutors can access

  • course enrollment information including work you submit for asessment and quizzes
  • course and website forum information including your posts and comments.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Our contact information

if you have any questions or concerns about privacy or your data and our management of it, please contact us.

Additional information

How we protect your data

We take all reasonable steps to protect your data, including where appropriate use of encryption, secure server settings, captcha forms and requiring 2-step opt-in to our mailing lists. We review security at least annually and ensure staff have up-to-date informaiton about data protection, including training where appropriate.

What data breach procedures we have in place

If we identify a data breach the company Directors will ensure that we take immediate appropriate action, following UK and European data protection laws and regulations.

What third parties we receive data from

We do not receive any user data from third parties.